Posts Tagged ‘webtool blocked’
Frequently Asked Questions
LoadCentral Dealership / Retailership Program:
What is LoadCentral?
LoadCentral is a centralized distribution/reloading system which allows retailers to sell Globe and Smart electronic load (E-Load) and electronic PINs (E-PIN) of various prepaid card products to customers through a cellphone or webtool.
Who uses LoadCentral?
There is Netopia, the most popular retailer of LoadCentral. If you’re an online gamer, most likely you have already bought a load from LoadCentral through a Netopia branch. Other establishments like Flying V and Copy Unlimited have LoadCentral for their loading station. Internet cafes in various parts of Metro Manila are starting to adopt the LoadCentral loading system.
Can I use LoadCentral for my personal prepaid needs?
Yes. In fact, I highly encourage prepaid consumers like online gamers and prepaid cellphone users to use LoadCentral so you can avail of your favorite prepaid products at a discounted price!
Will the LoadCentral Dealer issue or sell a Retailer SIM?
No. Any mobile number (Smart, Talk N’ Text, Globe, Touch Mobile, Sun) can be registered by a LoadCentral Dealer as a LoadCentral retailer number.
Can the same retailer number be registered to two or more dealers?
No. A sim card can only be registered once in the LoadCentral system.
Can a retailer register another retailer?
No. Only LoadCentral office, a Dealer or Sub-Dealer can register a sim to become a Retailer.
When can a retailer start selling the LoadCentral way?
A retailer can start selling the LoadCentral way after the LoadCentral dealer registered your mobile number and after you replenish your load wallet.
How to Sell Loadcentral Products?
Retailers can sell eloads through a.) SMS by using keywords then sending it to a LoadCentral Access Number; and/or b.) thru the internet using the WebTool.
What are the LoadCentral Access Numbers (LCANs)?
Click here to view available LoadCentral Access Numbers for SMS requests. If your registered mobile phone number is a Globe/TouchMobile sim, I suggest you use the Globe LCAN to take advantage of your free text credits.
How will I know about the discounts given by LoadCentral?
Check the latest post update. LoadCentral Discount Structure can be downloaded in the Download Materials section.
What happens if my retailer SIM and/or mobile phone are lost or stolen? What happens to my remaining wallet load?
You must immediately notify your dealer so she can deactivate or block your mobile number. You must then ask your dealer to register another mobile number as your new retailer SIM. Your dealer will then inform LoadCentral by a written notice (fax or email) and request that the remaining balance in your old registered number be transferred to your new one.
What are FL and SL passwords?
FL password means First Level Password. While SL password means Secondary Level Password.
How are FL and SL passwords used?
The usage of FL and SL passwords depends on the type of your LoadCentral account.
FL – First Level password (SMS / Android app password) – can be changed via SMS only. This is used on all SMS-related transactions.
SL – Secondary Level password (webtool password) – can be changed via webtool only.
For Dealers & Sub-Dealers:
FL – First Level password (SMS / Android app / webtool password) – can be changed via SMS or webtool. This is used on all SMS-related transactions.
SL – Secondary Level password (needed during Retailer registration and walletload replenishment) – can be changed via webtool only.
What happens if I forgot my password?
We do not have password recovery tool. There is no way for us or even main office to retrieve your passwords because they are encrypted in the system. The only option is to send RESET SL/FL to hotline number +639285067310. Here is the procedure to reset your SMS or Webtool password:
1. Use the LoadCentral registered sim number
2. On the mobile phone go to “Write Message”, Type RESET (SPACE) LEVEL-OF-PASSWORD
Ex.: RESET FL or RESET SL
3. send to LC Texthotline number +639285067310
- You can only change your password from Monday to Sunday: 9:00AM – 6:00PM
- Resetting of FL and SL passwords are independent on each other.
- You have to change the default password 123456 and make sure that the FL and SL passwords are not the same to avoid being locked
How can I get a transaction report?
You can use the webtool for the transaction report or you can ask your dealer for a copy of your transactions.
How to change my password?
To change your password: create a new message on your LoadCentral registered mobile phone, type CHANGEPW [old 6-digit password] [new 6-digit password] then send to our official LoadCentral Access Number (LCAN)
What to do if I receive an Invalid password supplied error when logging in to the webtool?
Please make sure that you entered your 6-digit password which you assigned when you confirmed your registration.
What to do if I receive a “User XXXXX not found” error when logging in to the webtool?
Please make sure that you used the 639xxxx format of your mobile number for your webtool username.
What should I do if the buyer does not receive the product electronic PIN (E-PIN) with his mobile?
You can use the resend function on the webtool. Please be aware that you can only resend the last transaction for your buyer’s mobile number.
Can you restrict the IP address where I can access the webtool?
Yes. Currently, all retailers are set to access the webtool from any IP Address (Dynamic). If you wish additional security access, we can restrict your access to the webtool from a particular IP Address (Static).
Why is my account always blocked?
Our system automatically locks the webtool of LoadCentral accounts that were not changed for a while. To unlock your account: create a new message on your LoadCentral registered mobile phone, type UNLOCK (space) password then send to our official Access Numbers. You must also have different passwords for your SMS and Webtool-based transactions so your Webtool access will not be locked.
What should I do if I receive a Sale Transaction not successful, Service that dispenses product may be temporarily unavailable or incorrect Mobile Number Recipient. Please try again later error after trying to send an electronic load (eLoad) to a mobile number?
Please make sure that the mobile number is compatible with the eLoad product you selected. Use Globe Amax for Globe numbers, Touch Mobile Amax for Touch Mobile numbers and Smart eLoad for Smart or Talk N’ Text Numbers.
Why my walletload suddenly disappeared?
Your account was probably hacked. This usually happens when you logged your account on unauthorized/phishing sites pretending to be the webtool or used a public computer that has keyloggers/virus installed on it. Here are some tips to protect your account.
How do you sell prepaid products?
Our system is powered by LoadCentral platform, the most successful distribution solution provider for all prepaid services in the Philippines. We use it to dispense and retail all kinds of prepaid card products. We are official LoadCentral retailer.
What are the prepaid products you sell?
We have more than 360 various prepaid products such as mobile eloads, call cards, gaming cards, internet cards and cable TV subscriptions. You can download our complete list of products here.
What are the payment options accepted?
We accept payments through EON, Gcash, Paypal, and over-the-counter deposit or online transfer to BDO, BPI, BPI Family, Security Bank and Unionbank. Text or email us for the bank details.
Do you accept credit card payments?
Yes, we accept credit card payments via Paypal.
How secure is my transaction?
When you purchase prepaid products, all your transactions are safe and secure. Your personal data is never available to us. We have no access to your personal data such as the name and the number on your credit card. They will be processed by 3rd party payment processors like Paypal. The only information we receive is a confirmation from the Payment Processor that your payment went through and the mobile number you want the load credits to be sent to.
How do I purchase prepaid products?
You just need a valid Paypal account. Please follow these simple instructions to make a purchase.
When will my purchase be processed?
Our business is open from 9:00AM to 6:00PM (GMT+8) Mon-Fri. All transactions will be processed within the business hours. Beyond that, all unprocessed transactions will be put on queue and will be processed on the next business day. Load credits are usually sent as soon as we received the confirmation from the Payment Processor that your payment went through. If you did not receive your load credits an hour after sending your payment, please contact us as soon as possible so we can check the transaction. Please take note that we may ask you to provide some identifications during the verification process if we deem necessary.
Do you issue receipt?
Yes. You will receive an email from your Payment Processor confirming your payment. This will display the details of your transaction. Please be aware that sometimes this email may be delayed. Buyer will also receive a confirmation SMS from LoadCentral containing details of the product purchased.
I’ve paid the wrong amount/product – can I have a refund?
If you have entered a wrong product or incorrect recipient’s number or overpaid us, please contact us right away so we could refund you if your purchase is not yet processed. If load credit is sent to the recipient already, we can no longer give a refund. LoadCentral Philippines is not responsible for eload sent to wrong recipient due to incorrect data provided by buyers.
How to reload DREAM SATELLITE products?
Please follow these simple steps.
How to reload GSAT products?
Please follow these simple steps.
How to reload CIGNAL reload cards?
Please follow these simple steps.
How to reload Pinoy Roto account?
Please follow these simple steps.
How to reload Iflix account?
Please follow these simple steps.
LoadCentral Android App:
Where can I download the Android app?
Please visit bit.ly/LC_AndroidApp to download the app on Google Play Store.
What Android version is supported by the new app?
The new app version only supports Android version 8.0 and above. Otherwise, you will receive “Your device isn’t compatible with this version” warning on google play.
What type of password should be used when logging on the app?
Login password is the same with the old version, it should be FL (SMS) password.
How to fix the “Account is already paired with another device” error?
Probably, your retailer account / Device ID is still linked to the old version of the app. To reset the android app usage, compose this message
RESETDROID "FL/SMS password" (example: RESETDROID 123456) then send it to the LoadCentral access number 09229990214 using your LoadCentral registered sim
Do we need personal load or internet connection to be able to use the app?
The application requires you to have an internet connection.
Is it instant just like the webtool? Or with delays like when sending SMS keywords?
SMS-based functionalities have not been included in the new version due to some changes on Google’s permission and policy. The new version should perform like the webtool since the app is using data/internet to connect to the LoadCentral system.
Will it display the PIN details just like on the webtool?
Same with the old version, the PIN will not be displayed on the new version.
Is it available on IOS?
Unfortunately, it is not.
Was this post helpful? Rate it!
LoadCentral Common Problems And How To Properly Address Them
Procedure on delayed or non-receipt of eload or e-PIN:
Note: It must be emphasized to the retailer that the Customer staff serves inquiries on a first-come, first-serve basis when queries are made via IM or text. Depending on the query, the staff has to access the logs or cross-check with the system data base. The agent should also mention that our system is carrier-dependent. If the carriers are experiencing problems, our SMS delivery system will also be affected. Furthermore, like the rest of the providers, our platform is running on hardware and software applications. There will be times that we might experience problems as well.
1. Contact Customer Support and provide the following:
– Trace Number and date of transaction if there is a confirmation of the sale.
– If none, buyer’s mobile number and retailer number
2. For eload transaction that are not successful, reversals of amount deducted from the retailer will be made within 24 hours.
3. For e-PINs that are not received by the buyers, the retailer should use the Resend feature of LoadCentral:
– For web tool users, just type the buyer’s mobile # on the “Resend Buyer’s PIN” box and click the bar.
– For SMS users, just type: Resend
Note: The Resend feature will only send the LAST e-PIN product purchased by the buyer. It will not work with e-load transactions.
Procedure on claimed invalid or used e-PIN:
Note: It must be emphasized to the retailer that they should not refund the amount to his/her buyer unless validated by Customer Support that the e-PIN is indeed invalid or already used. All of us are re-sellers and we need to check the specific product first with the provider. Furthermore, the agent should mention to the retailer that there are buyers, mostly online gamers, that deliberately attempt to fool the retailer. The buyer quickly loads the e-PIN to his real account, opens up a dummy account and load again the same e-PIN. The online game publisher will naturally give a prompt saying the e-PIN is used already. The gamer will then show this to the retailer and either demand a refund or another e-PIN.
1. Retailer should double check first if the right characters were used by the buyer. Sometimes buyers get confused with similar characters like the number zero and the letter O and small and capital letters eye (i), small letter el (l) and number one (1). Also, e-PINs and passwords of prepaid cards are case-sensitive.
2. If the e-PIN is correctly log in and the buyer is getting invalid or used reply by the provider, retailer should contact Customer Support and provide the Trace Number.
3. Customer Support will check with the data base and dictate, text or IM the e-PIN. If it is the same, Customer Support will ask the retailer not to refund since validation still has to be made with the provider. Depending on the availability of the provider’s own customer support and their procedure, validation of the e-PIN can take from 5 minutes to 3 days.
How to avoid your webtool account being blocked automatically:
For security purposes, our system automatically locks all newly registered accounts that have not yet changed their default passwords. To unlock your account: create a new message on your LoadCentral registered mobile phone, type UNLOCK (space) password then send to the official LoadCentral access number. If ever it has no response kindly redo the transaction and re-send it to any of the backup Access Numbers.
I get “Access Denied. Your IP Address is not Authorized.” message whenever I try to log in the webtool
This usually happen when your IP address is set to Static during registration. The IP address of the computer you are using to access the webtool does not match the IP address set in your profile. Sometimes it is better to set your IP address in your profile Static when your IP address does not change (example: workplace, cable internet) for added security. But if you log in the webtool in different computers most of the time OR your IP address changes whenever you restart your computer (example: you are using Globe Tattoo, Sun Broadband, etc), it is better to set your IP address to Dynamic. If you encounter this error, ask your Dealer/Sub-Dealer who registered you to update your profile and set your IP address to Dynamic.
I get “Access Denied. Contact Helpdesk.” message whenever I try to log in the webtool
This usually happens when you fail to log in the webtool multiple times. Try performing these steps first before contacting helpdesk.
- Compose RETOFF (space) your current FL/SMS PASSWORD then send to 09052031345 or 09286863078. Once it was successfully processed, proceed to 2nd step.
- Compose UNLOCK (space) your current FL/SMS PASSWORD then send to 09052031345 or 09286863078.
- After receiving the unlock confirmation, please log in the webtool immediately using your correct password (123456 if you haven’t changed it yet) then change your SL password. Otherwise, your account will be locked again and must repeat the procedure over again. Make sure FL/SMS and SL/webtool passwords ARE NOT the same to avoid being locked by the system.
I get “SERIAL NOT PAIRED” message whenever I try to log in the webtool or use the android app for retailer
The only solution is to contact helpdesk by sending an email to email@example.com so helpdesk could reset your account. You can then generate a new serial or just leave it blank.
- Please CHANGE PASSWORD after you unlocked your webtool account
- You must have different passwords for your SMS and Webtool-based transactions so your Webtool access will not be locked.
- Please regularly change your LoadCentral SL or Webtool Password.
Was this post helpful? Rate it!