LoadCentral Philippines

Posts Tagged ‘hotline’

LoadCentral office address:
3rd Flr. Comworks Corporate Center
1050 Quezon Avenue
Quezon City

Uniwiz / LoadCentral Bank Details:

METROBANK ACCOUNT
Account Name : UNIWIZ TRADE SALES, INC.
Branch : Herrera St., Legaspi Village Makati
Savings Acct. # : 0553-0555-17640

Note:
#1. Avoid online transfers beyond 6PM! This will not reflect in the transaction log
#2. Deposit charge waived for provincial deposits

BANCO DE ORO ACCOUNT
Account Name : UNIWIZ TRADE SALES, INC.
Branch : Salcedo Branch
203 Salcedo St., Legaspi Village, Makati
Current Acct. # : 00253-800-3615

Note: Deposit charge waived for provincial deposits

Procedures:
The sub-dealer or retailer can inform LoadCentral office of their fund transfer or deposit by:

• For those sub-dealers and retailers who are in Metro Manila they can call the LoadCentral’s contact numbers stated below and provide the following information:

1. LoadCentral Username (mobile number or alphanumeric account registered in the system)
2. Amount transferred or deposited
3. Name of bank and branch location (if BDO, please include the 3-digit branch code. That is the figure followed by the letters cd on the lower left portion of the deposit validation stamp)
4. Date and time fund transfer or deposit was made

• Sending SMS message to the Automated Verification Text Hotline 09285083355 using the following syntax. Kindly note that sending of incomplete deposit details or sending incorrect syntax will nullify your SMS. To avoid any inconvenience, kindly follow syntax and complete your details.

1. For Bank deposits:

Banco De Oro
Format:
DEP [space] RegName [comma] UserName/Registered Number [comma] BDO [comma] BranchName [comma] BranchCode [comma] Date [comma] Time [comma] Amount

Example:
DEP Juan dela Cruz,09181234567,BDO,Grace Park Caloocan,123cd,2011-12-31,16:31:19,15000

MetroBank
Format:
DEP [space] RegName [comma] UserName/Registered Number [comma] MBTC [comma] BranchName [comma] Date [comma] Time [comma] Amount

Example:
DEP Juan dela Cruz,09181234567,MBTC,Grace Park Caloocan,2011-12-31,16:31:19,15000

2. For online banking:

BDO-IB
Format:
DEP [space] RegName [comma] UserName/Registered Number [comma] BDO-IB [comma] ReferenceNumber [comma] DateTime [comma] Amount

Example:
DEP Juan dela Cruz,09181234567,BDO-IB,FT-20111234-9876543,2011-12-31,16:31:19,15000

MBTC–IB
Format:
DEP [space] RegName [comma] UserName/Registered Number [comma] MBTC-IB [comma] SequenceNumber [comma] Date [comma] Time [comma] Amount

Example:
DEP Juan dela Cruz,09181234567,MBTC-IB,123456,2011-12-31,16:31:19,15000

3. For Follow Ups:

Format:
FF [space] Registered Number [space] BANK [space] Date and Time of Deposit / Transfer

4. For other concerns with Verification:

Format:
DEP [space] MSG [comma] Message to Verification [comma] Registered Number

• You can also email the details of your payments to razer-deposits-ph@razer.com

Email subject: Replenish wallet load (Mon DD YYYY)
Email body: compose something like
Hello,

I have deposited xxxx pesos into LoadCentral’s BDO/MB bank account. Please help process my wallet load.

username = 09171234567
account type = SubDealer or Retailer
name = Your Registered Name
bank = BDO/MB
bank code = 123
branch = Bank’s Branch Location
date = Mon DD YYYY hh:mm:ss
amount = xxxx

Thank you very much.

Things to note:

• Php1.00 = 1 LoadCentral loadwallet credit
• The minimum amount of deposit is Php500.00. LoadCentral office will not entertain amounts less than that.
• Cut-off time for deposit verification is 6:00PM Mondays to Fridays. No verification & walletload replenishment on weekends and holidays. All SMS, phone calls and chat messages beyond this time will be processed on the next working day.
• Processing on the average is 2 hours depending on the volume of transactions. Also if the bank’s system is down which is beyond LoadCentral’s control, it may take a bit longer.
• BPI and SmartMoney/SmartPadala have been discontinued as of Mar 1, 2019. Please do not use these payment options or send to any accounts not stated here to avoid any inconvenience.
• EastWest Bank has been added as a new payment option to replenish our walletload.
• Refer to the payment verification page to get the bank’s branch code/name or reference number.

If you wish to contact Customer Service Support, check their contact details here.

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Contact LoadCentral Office:

UNIWIZ TRADE SALES INC.
3rd Flr. Comworks Corporate Center
1050 Quezon Avenue
Quezon City
http://www.loadcentral.com.ph

For inquires, please contact:
Customer Service Support:
Trunklines*:
(02) 8441-2407, (02) 8441-5164
(02) 8441-5171, (02) 8441-5357
(02) 8441-5356, (02) 8441-2414
(02) 8441-6238, (02) 8441-6239

*By Oct 6, 2019, the numeric identifier 8 was affixed to our existing trunklines in compliance with the National Telecommunications Commission M.O. 10-10-2017. After the migration, the previous 7-digit numbers (ie. 441-2407) will no longer be reachable.

Mobile: +639285067310
Customer Support: razer-helpdesk-ph@razer.com
IT Support: razer-techsupport-ph@razer.com
After Sales Support: razer-corpsales-ph@razer.com
Sales Department: razer-razerpay-reload-ph@razer.com

Schedule:
Monday to Saturday = 9:00AM – 10:00PM
Sunday = 10:00AM – 6:00PM

Deposit Verification Hotline:
Mobile: +639285083355
Email: razer-deposits-ph@razer.com

Schedule:
Monday to Friday = 9:00AM – 6:00PM
Saturday, Sunday & Holidays = No verification & walletload replenishment

How to go there:
The building is just across Fisher Mall. It is between BDO and Sogo Hotel. Sogo is located at the corner of Quezon Avenue and Roces Avenue. There is pedestrian foot bridge right smack in the middle of our building and landings on both sides serve as bus and jeepney stops.

>>> Load Central Main Office Location Map <<<

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