Currently, there are 4 CIGNAL reload cards that can be sold through the LoadCentral platform: CIGNAL100, CIGNAL300, CIGNAL400 & CIGNAL430. For the latest list of CIGNAL codes, refer to this file

The PIN, which will be loaded manually by the buyer into their CIGNAL account, will be sent to the buyer’s number. Alternatively, the Retailer can enter his own mobile number if the customer has no phone. The Retailer then provides the PIN to the buyer later on.

Here is the procedure on how to get the PIN:

  • via SMS

    • Product Code [space] SMS password [space] buyer's number then send to any of the official LoadCentral access numbers

  • via webtool / customized webtool

    • 1. Click SATELLITE button from the menu.
    2. Select the specific CIGNAL product from the list.
    3. Enter the cellphone number of the customer in the BUYER’S NO textbox.
    4. Click SELL PRODUCT button to proceed.

Here’s how the customer loads the PIN to his CIGNAL account manually via SMS using a Sun or Smart/TNT number only:

1. Compose this message on the customer’s mobile phone:
CIGNAL [space] PIN [space] Cignal Account Number

Example: CIGNAL 62154844125414 01111111

2. Send to 5353
3. A text message will be received confirming your request.

If you do not know your Cignal Account Number, here are 2 ways to get it:

  • Refer to your Cignal Statement of Account. Your account number is stated there.
  • Using the Smart Card Serial Number. Follow these simple steps:

    • 1. Gently pull out your SMART CARD from the set-top box and check the backside of the card.
    2. The 12-digit Smart Card Number appears in this format: 0000 00XX XXXX.
    3. For Smart/TNT or Sun subscribers, text: CIGNAL [space] SC [space] 12-digit Smart Card #
    4. Send the message to 5353.
    5. A text message will be received with the customer’s account number.

To inquire about load expiry:

1. For Smart/TNT or Sun subscribers, text: CIGNAL [space] EXP [space] Cignal Account Number
2. Send the message to 5353.
3. A text message will be received with the expiry date of your load.

Subscribers can also register their Cignal account to their Sun or Smart/TNT number for easy reloading. There’s no need to retype the account number every time they reload their Cignal account later on. Follow these simple steps:

1. Text: CIGNAL [space] REG [space] Cignal Account Number
2. Send the message to 5353.
3. For next reloading, just send CIGNAL [space] PIN to 5353.

Note:

  • CIGNAL LITE 100 (CIGNAL100) is valid only for HD account.
  • Standard SMS rates apply when sending text message to 5353.


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